For the Warranty Repair Process, visit SERVICE AND REPAIRS
For more information, please visit FAQs

Over the past 30 years, Gregory packs have earned an unmatched reputation for quality and reliability. This reputation begins with Wayne's obsession with quality and attention to detail and is an ingrained part of our design and manufacturing culture. We know that the quality of your experience depends on the reliability of your gear. That's why we don't build packs to last a season or two−we build them to provide you with a lifetime of high-performance and enjoyment.

Please email us at feedback@gregorypacks.com with any helpful suggestions or comments you may have. Your experiences and suggestions have always been a part of the evolution of our products and design.


We build Gregory gear to last a lifetime and that's how long we stand behind it. We guarantee to you, the original purchaser, that this product will be free from defects in materials or workmanship, for as long as you own it.

If your Gregory pack or accessory needs service or repair due to normal wear and tear, animal attack, accident, or some other reason that's not covered under the warranty, we will provide the necessary service for a reasonable charge. For details of the Repair Process, visit our SERVICE AND REPAIRS page.

This warranty does not cover damage due to unreasonable use or improper care. (Sorry, no free repairs if you have been using your pack as a feed bag for bears or cleaning it with white gas).


The manufacturer shall not be held responsible for incidental or consequential damage nor the natural breakdown of materials which occurs with extended use. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you.