Stuff happens. We get it. Follow the steps below if you need to return a purchase.

If you are not completely satisfied with your online purchase, you may return unused merchandise within 90 days of the original shipped date for a prompt refund. You will be refunded for the merchandise total plus applicable sales tax paid.

  • Shipping and handling charges are not refundable unless the product arrived damaged, or the incorrect product was shipped.
  • Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.
  • If you return any part of your order and that order was part of a promotion, any refund may be reduced.
  • The customer is responsible for return freight charges to Gregory Mountain Products.

Colors displayed on our website may vary slightly from the actual fabric color due to screen calibration or individual interpretation. We make every effort to ensure that the images on our site accurately represent our products. Please contact customer service at 1-855-475-1625 if you have any questions regarding a product prior to purchase.

Return Instructions:

To return your Gregory product please take your item to the carrier of choice for return (UPS/FedEx). Please choose a return shipping method and carrier best suited to you that will provide you with tracking information and insurance. We cannot be responsible for your return until it is received at our distribution center.

Please include a piece of paper with the following information:

  • Order number
  • Name
  • Address 
  • Email address 
  • Phone number
  • Reason for return

Please include the original packing list inside the carton.

Items should be shipped to:


1 Imeson Park Blvd, Ste # 200

Jacksonville, FL 32218

Items must be returned in brand new, unused condition, with all hang tags and packaging intact. Please ship returned items to the address provided above. The original freight charges will not be reimbursed. If you can’t locate your order number or need assistance with the return process, please email us at, fill out the Contact Us form, or call 1-855-475-1625.

Please Note: Merchandise must be returned to the point of purchase. Please do not return Authorized retailer merchandise to our stores or fulfillment center.

No Exchange Policy

We do not accept orders or items for exchange. If you need a different size, color, or product please return your item(s) for a refund and place a new order at your convenience. Placing the new order now just ensures that you will receive it quickly and that it won’t go out of stock.

Returning Damaged or Incorrect Merchandise Purchased Online

Damaged/Incorrect items must be reported within 60 days of your order's ship date. If we are notified of damaged/defective merchandise after this timeframe, we will not be able to process your request. If your merchandise was damaged in transit, is defective, or is not what you ordered, please contact our customer service team at 1-877-477-4292 to assist. We will ask you to provide photos of the product for our internal research purposes. If we determine that the product is damaged/incorrect, our customer service team will provide you with a pre-paid return label and shipping instructions. Once we receive the item and have validated the damage/defect, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item. If you need the order quickly you may place another order, while you wait for your refund. Please call our customer service team at 1-877-477-4292 if you need assistance.

Returning Damaged Merchandise Purchased In Store

if your merchandise is damaged or defective after use, please CLICK HERE to review our Authorized Repair Center Process.

Lost in Transit

All lost-in-transit issues must be reported within 90 days of your order's ship date. If we are notified of a lost package after this timeframe, we will be unable to process your request. If you are reporting a lost package please ensure that you have taken the following steps prior to contacting customer service.

  • Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed or picked up the package.
  • Please also track your package online to see if there are any special instructions or updates listed.

If you are still unable to locate your package, then please call our customer service team at 1-877-477-4292 to assist. We will contact the carrier and provide a resolution for you on a case-by-case basis.